If you run into some unexpected behavior, chances are that some setup is missing or incorrect. These are the most common
| Problem | Action |
|---|---|
| NAS is not running | Make sure that the NAS service tier Log On user is a registered in NAV. The NAS logs on the NAV database as a user. |
| Data not being updated after changes | You need to restart the Kitchen service for it to reload data. If the Order Pane style has been changed, or the Line Display columns, the Display stations need to be restarted as well. This can be done from the Kitchen Service Configuration page. See Kitchen Service Configuration. |
| Display station not starting. | There are no styles defined for the Display Station in LS Nav Hospitality. Check if all settings for the Functional-, Style- and Visual profiles are correctly set for the display stations. There should defined at least an Order style and an Item style. |
| Wrong Display station selected for shortcut | If you selected the wrong display station or simply wish to change which Display station your shortcut runs, you can manually edit the file C:\ProgramData\LS Retail\KitchenDisplayStation\Configurations.xml. This only applies if there are no parameters set in the shortcut target string, and there is a single Display station running on the computer. If you are running more than one display station pr. computer, you must enter parameters in the shortcut target string. See How to: Set Up a Display Station for more information. |
| NAS is not connecting to the Kitchen Service | If the kitchen service runs on a different server, check the Firewall settings. Port 17750 has to have an inbound rule defined. If there is no DNS on the network, check if there are the appropriate entries in the hosts files on each computer (C:\Windows\System32\drivers\etc\hosts). |
| Kitchen Service fails to connect to the database. | In the Services management window (Servicec.msc) right-click on the LS Retail Kitchen Service and select Properties. Select the Log On tab and change the user. If you choose Windows authentication make sure that the user running the Kitchen Service has SQL Server privileges. Use the same Log On user as the NAS service tier does. |
If nothing of the above helps you solve your issues, you can take a look at the log files generated by the Display Station as well as the Kitchen Service.
The log files for Display Station and Kitchen Service are usually located in the folder C:\ProgramData\LS Retail\Kitchen\Log.
The Display Station also logs to the Windows Event Log. If there are connecting issues, you may find it helpful to read through this log.